Client Account Manager

📋 Description

• Management of client accounts

• Collaborate with FAI’s global team, which includes strategists, scientists, data analysts, software engineers, and supply chain specialists, to implement effective programmes.

• Oversee the planning, execution, monitoring, and assessment of essential client accounts and sustainability initiatives.

• Organize budgets, work schedules, timelines, and client communications to guarantee superior delivery.

• Foster strong, trustworthy relationships with client teams to comprehend their needs and provide measurable value.

• Project & Technical Execution

• Offer consultancy assistance, which includes drafting technical reports, position statements, and delivering presentations.

• Share expertise regarding retail supply chains, livestock production systems, and challenges in animal agriculture.

• Aid in the enhancement and development of FAI’s data systems and digital tools (e.g., Insite) by integrating user feedback and programme insights.

• Business Development

• Recognize opportunities to broaden existing client programmes or create new solutions.

• Assist in the development of proposals, strategic presentations, and scoping discussions in collaboration with the Sales and Consultancy teams.

⛳️ Requirements

• Demonstrated experience in retail, food supply chains, or terrestrial livestock/agriculture sectors.

• Excellent project management capabilities: planning, execution, budgeting, and assessment.

• Experience in client-facing roles with a proven ability to establish and maintain strong relationships.

• Capacity to deliver high-quality results in dynamic environments with competing deadlines.

• Outstanding verbal and written communication skills.

• Strong digital proficiency (e.g., Microsoft Office, project management tools, data management).

🏝️ Benefits

• 33 days of annual leave, inclusive of bank holidays (pro-rated for part-time employees)

• Additional leave awarded for long service

• Holiday purchase scheme (up to one week per year)

• Contributory auto-enrolment pension scheme

• Private health insurance scheme

• Discretionary bonus scheme

• Generous company sick pay scheme (12 weeks full pay, 12 weeks half pay, following successful completion of probation)

• Enhanced Maternity and Adoption Pay (full pay for 18 weeks, after 26 weeks of service by the qualifying week)

• Enhanced Paternity Pay, full pay for 2 weeks (after 26 weeks of service by the qualifying week)

• Sabbatical leave opportunity for long service