Client Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Facilitate client kick-off meetings to align expectations, establish roles, and clarify recruitment needs.

• Take charge of the client experience right after engagement and deposit.

• Clearly outline the recruitment process step-by-step, including timelines, communication frequency, and deliverables.

• Collaborate with the Recruitment team to ensure timely sourcing and shortlisting.

• Act as the primary liaison between clients and internal teams.

• Guarantee that candidate shortlists are provided, interviews are arranged, and feedback is gathered promptly.

• Maintain proactive follow-up with clients to avoid delays while ensuring a professional and friendly demeanor.

• Manage offer extensions, pre-boarding documentation, and candidate logistics.

• Perform 30/60/90-day check-ins after placements to ensure alignment and satisfaction.

• Keep an eye on and escalate client issues before they escalate into critical problems.

• Spot growth opportunities within accounts, such as additional headcount or new roles.

• Ensure smooth onboarding with clients and internal operations (Miya).

• Regularly sync with Recruitment and Operations teams regarding client priorities and feedback.

• Maintain precise records in Monday.com, Workable, and internal CRM/ATS.

• Aid in enhancing client-facing SOPs and playbooks.

⛳️ Requirements

• Minimum of 3 years of experience in Client Account Management, Recruitment Account Management, or B2B Customer Success.

• Demonstrated ability to handle multiple clients and processes simultaneously.

• Experience with U.S. startups.

• Outstanding written and verbal English communication skills (native/bilingual proficiency).

• Proficient with CRM/ATS/Collaboration tools (Workable, Monday.com, Slack, Zoom/Fathom).

• Availability to work full U.S. Central or Pacific time zones consistently.

• Capability to work independently and reliably in a remote environment with minimal oversight.

• Bachelor’s Degree or higher (preferably summa, magna, or cum laude and/or Academic Scholar from a reputable institution).

• Preferred Requirements

• Experience managing recruitment pipelines in a remote staffing or BPO environment.

• Familiarity with U.S. startup culture, particularly in Series B/C companies.

• Bonus: Experience with ATS or CRM integrations, and scaling client delivery processes.

🏝️ Benefits

• Work From Home

• Training & Development