Client Account Director

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Lead, mentor, and enhance the skills of a team comprising 5–8 Account Managers, establishing benchmarks for client interaction, campaign excellence, and ROI outcomes.

• Foster the development of your team into more proficient operators, enhancing their capabilities, and being the go-to person during challenging situations.

• Cultivate a workplace culture centered on accountability, teamwork, and ongoing enhancement.

• Conduct kickoff meetings for new clients, set clear expectations, align on budgets, and lay out the strategic foundation along with ROI metrics for the partnership.

• Collaborate with the ads team to transform that strategy into an actionable campaign plan, confidently presenting it to the client.

• Serve as the senior voice clients hear during critical moments in the partnership, maintaining close involvement with strategy as the engagement progresses.

• Manage the client experience across your portfolio; every client should observe clear, tangible ROI and a strong rationale for continued growth with us.

• Monitor account health and proactively address issues by translating data and client feedback into strategic adjustments.

• Identify trends within your team and drive enhancements in how results are delivered, rather than mere one-time fixes.

• Guide your team in utilizing our complete AI tool suite to produce high-quality work at a speed unmatched by traditional agencies.

• Ensure the quality standard for AI-assisted assets, copy, and reporting before they are presented to clients.

• Stay ahead of advancements in AI, introducing new applications and workflows to the team as tools evolve.

• Contribute to the ongoing development of Wishpond's service model, processes, and standards.

• Other responsibilities as assigned.

⛳️ Requirements

• Over 5 years of experience in digital marketing, account management, or client strategy, with a minimum of 2 years in a leadership or senior individual-contributor capacity; experience in an SMB-focused agency or SaaS setting is a significant advantage.

• A solid understanding of digital marketing and the SMB landscape, knowing what drives success for small and mid-sized enterprises.

• Experience in developing or refining onboarding and client success frameworks.

• A collaborative and highly effective communicator, comfortable and credible when engaging with both clients and your team.

• Proven track record in delivering ROI and nurturing and expanding client relationships.

• Experience leading high-stakes client discussions, including kickoffs, budget negotiations, and strategic planning.

• Strong coaching abilities and a genuine passion for developing talent.

• Comfortable working with a comprehensive AI tool suite and capable of quickly learning new tools.

• Strong coaching instincts — you elevate the performance of those around you.

• Authentic fluency with AI tools and a proactive mindset regarding industry trends.

• Ability to work cross-functionally and take ownership of results.

• Must be able to work independently and collaboratively within a diverse team.

• Technical, analytical, results-oriented, and capable of managing multiple tasks in a fast-paced environment.

• Well-organized, administratively proficient, and possess solid writing, phone, and communication skills.

• Background in paid media, SEO, email marketing, or comprehensive campaign strategy.

• Hands-on experience with GoHighLevel (GHL) is an asset, but not a requirement.

• Fluent in English; the majority of our clients are located in the US and Canada.

🏝️ Benefits

• Fully remote role allowing you to work from anywhere in the world!

• Engaging and dynamic workplace with a supportive leadership team.

• Comprehensive training program and regular performance evaluations to ensure your success.

• Competitive salary based on experience and demonstrated capabilities.

• Attractive referral programs with rewards and bonuses.

• Exceptional product discounts for using our products in your own business.

• A diverse global workforce of talented colleagues.

• A close-knit team with significant opportunities for personal growth.

• A high-growth SaaS technology firm publicly traded on the TSX Venture Exchange.

• Corporate headquarters located in the beautiful city of Vancouver, British Columbia, Canada.