Claims Team Lead – Trucking, BI

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide guidance and technical support regarding claims to a claims manager.

• Supervise the activities carried out by the Commercial Transportation Claims adjusting team.

• Balance managerial duties with personal involvement in claims handling as required by workload.

• Establish and uphold best practices for claim intake, investigation, evaluation, settlement, and recovery.

• Ensure the team is aligned with client and customer expectations throughout the claims process.

• Act as a resource for escalated claims issues.

• Promote a positive work atmosphere, teamwork, and opportunities for professional development.

• Recruit, hire, maintain, and train staff with support from the leadership team.

• Create and deliver detailed claims reports, metrics, and analyses to clients and customers.

• Provide clients with insights on claim trends and strategies for loss mitigation.

• Serve as the acting leader during the absence of the Manager/Director.

• Manage initial onboarding tasks, access, and cultural integration for new hires.

• Function as the subject-matter expert for first-line inquiries, escalations, and roundtable discussions.

• Exercise enhanced authority for reserves and payments and assist with moderate reviews.

• Identify topics and trends for team meetings and Elevated Claims Experience Workshops.

• Champion customer obsession and advocate for a customer-focused approach.

• Utilize technology and analytics to enhance efficiency and performance.

⛳️ Requirements

• Over 5 years of insurance claims experience across multiple business lines, including bodily injury and property damage.

• An active adjuster license is mandatory: a resident state license if available, or a Designated Home State (DHS) license otherwise.

• More than 3 years of leadership experience, preferably with a background in managing remote teams.

• Proficient with technology and capable of evolving claims systems and processes to enhance efficiencies and outcomes.

• Proven dedication to quality, precision, and meticulousness.

• Strong integrity, ethics, and accountability in managing confidential and sensitive information.

• Ability to transition seamlessly from claims handling to coaching and providing feedback.

• An agile mindset with the capability to quickly adapt focus as needed.

• Competence in implementing and sustaining best practices in claims handling.

• Skill in aligning teams with client and customer expectations.

• Capability to act as a resource for escalated claims issues.

• Proficiency in fostering teamwork and encouraging professional development.

• Competence in attracting, hiring, retaining, and training staff.

• Ability to prepare and deliver claims reports, metrics, and analyses effectively.

• Skill in advising clients on claim trends and strategies for loss mitigation.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching contributions.

• Competitive paid time off (PTO) policy.

• Generous family leave policy.

• Flexibility to work from any location to support work-life balance.

• Provision of an Apple laptop, large secondary monitor, and other equipment that enhances quality of life.

• Remote-first work environment.

• Culture that emphasizes empathy, transparency, and empowerment.

• Encouragement of feedback to enhance and improve the claims role.

• Initiatives to minimize and eliminate administrative tasks from an adjuster’s responsibilities.