Claims Team Lead – Rental Vehicle Claims

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of adjusters by addressing daily inquiries, managing escalations, and handling complex or high-severity cases.

• Evaluate files and reserves, provide prompt feedback, and ensure that operations align with client directives and regulations.

• Authorize settlements and reserve adjustments within the scope of delegated authority; escalate larger matters to the Manager.

• Facilitate the onboarding and training of new adjusters; conduct regular one-on-one meetings and file assessments, identifying areas for development.

• Manage and redistribute workload to ensure inventory, diary, and cycle-time objectives are achieved.

• Review daily and weekly reports; recognize stale or aging claims and take appropriate action.

• Act as the primary contact for escalations from carriers, clients, counsel, and vendors.

• Participate in weekly business reviews by providing clear updates on status, risks, and trends.

• Manage a reduced caseload of the most challenging claims.

• Proactively raise recurring issues, process deficiencies, and performance concerns to the Manager.

⛳️ Requirements

• Minimum of 5 years of leadership experience in claims, demonstrating a strong record of file quality.

• At least 1 year of informal leadership, mentoring, or lead experience is preferred.

• Excellent coaching, communication, and conflict-resolution abilities.

• Strong judgment regarding reserves, settlement authority, and escalation procedures.

• Proficiency in claims reporting and dashboard usage.

• A bachelor's degree is preferred.

• AIC, CPCU, or a similar designation is advantageous.

• Active adjuster license is required: a resident-state license where applicable, or a Designated Home State (DHS) license otherwise.

• Must be willing to obtain any additional required licenses within 60 days, including state testing.

• Candidates must reside in an eligible U.S. state for the duration of their employment.

• We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

🏝️ Benefits

• Comprehensive health insurance package that includes nationwide coverage, vision, and dental options.

• 401(k) retirement plan with employer matching contributions.

• Competitive paid time off (PTO) policy.

• Generous family leave policy available after 8 months of continuous employment.

• Fully remote (home-based) work opportunity.

• Provision of an Apple laptop, a large second monitor, and other equipment to enhance quality of life.