Claims Supervisor

This is a fully remote position, open to applicants in Alabama, +20 more states.

📋 Description

• Conduct reviews of automobile claim investigations.

• Provide handling recommendations and guide subordinates.

• Ensure continuous adjudication of claims in alignment with company standards as well as industry best practices and regulations.

• Assess, recommend, and authorize settlement and payment processes.

• Oversee the overall handling of files and the quality of work produced by subordinates.

• Generate grammatically accurate and clearly articulated correspondence, including letters, memos, reports, and claim file documentation.

• Support the operations of the claims department by making recommendations and establishing an organizational structure that aligns with the department's goals and objectives.

• Maintain a comprehensive system of claims policies, procedures, and workflows to facilitate seamless operations.

• Offer feedback to Management on initiatives aimed at improving processes and systems within the department.

• Inform Management promptly upon identifying any issues or concerns that could adversely affect the department or the Company; suggest policies and procedures to Management regarding potential quality issues.

• Promote a focused training and development environment within the Claims Department.

• Adhere to state and federal laws, Department of Insurance standards, insurance carrier criteria, and enforce Aspire General Insurance Company and partner policies, procedures, and work rules.

• Communicate with the Human Resources Department in a timely manner regarding employee attendance, punctuality, or potential leave situations.

• Provide prompt and comprehensive documentation related to employee performance, training, recognition, and coaching.

• Assess the performance of subordinates and carry out personnel actions as needed in collaboration with the human resources department. Ensure appropriate scheduling within the Department, including managing time-off requests and work shifts. Assist in identifying, recruiting, hiring, and developing top talent.

• Strive to meet targeted performance goals while ensuring that sensitive information about employees and the Company remains confidential. Maintain regular and predictable attendance and punctuality.

• Perform other duties as required.

⛳️ Requirements

• A minimum of three years’ experience in the Property and Casualty insurance sector.

• A clear understanding of industry practices, standards, and terminology is essential.

• Experience in managing subrogation, property damage, and injury claims is required.

• Must be able to pass a background check.

• Ability to thrive in a high-volume, fast-paced environment while juggling multiple priorities.

• A disciplined approach to all job-related tasks is necessary.

• A solid foundation in personal organization, sound decision-making, analytical skills, strong interpersonal abilities, and customer service is required.

• Proficiency in keyboarding and familiarity with Windows and MS Office products is essential.

🏝️ Benefits

• Medical

• Dental

• Vision

• HSA*

• PTO

• 401k

• Company-observed Holidays