Claims Recovery & Analysis Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Reconcile all loan advances following the payment of GSE or Government Mortgage Insured expense claims.

• Perform daily financial loan reconciliations and identify avoidable versus unavoidable financial losses.

• Prepare Claims Recovery & Analysis Posting Tickets and Claims Cash Posting Tickets when necessary.

• Ensure that claim proceeds, short sale proceeds, and third-party foreclosure sale proceeds are credited accurately.

• Prepare and file GSE or Government Mortgage Insured Supplemental Claims in accordance with insurer guidelines and requirements.

• Validate the accuracy of reconciliations for both recovered and unrecovered advances.

• Address corrections identified during Quality Review within a 24-hour timeframe.

• Maintain a monthly aggregate accuracy rate of 98%.

• Analyze data elements, apply decision-making rationale, and provide evidentiary support in written summaries.

• Suggest process and procedure enhancements to mitigate future losses.

• Report failures to comply with investor, insurer, or CMS guidelines and requirements.

• Ensure that relevant Supplemental Claim documents are imaged in a timely manner.

• Stay updated on GSE and Government Mortgage Insured guidelines, industry standards, and client expectations.

• Plan and organize work efficiently to reduce costs and eliminate unnecessary manual processes.

• Identify gaps in policies and procedures and propose corrective actions.

• Assume accountability for assigned responsibilities and outcomes.

⛳️ Requirements

• High School diploma is mandatory; an Associate or Bachelor Degree in a related field is preferred.

• One (1) to Two (2) years of experience in mortgage servicing defaults.

• Previous experience with FHA, VA, USDA, and PMI claims is preferred.

• At least one (1) year of experience with LoanServ for all default-related workstations.

• In-depth knowledge of Default Servicing processes, including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance, and Claims.

• Familiarity with mortgage servicing state, federal, and agency guidelines and timelines.

• Experience in financial and loss analysis, including determining the recovery of all funds/advances due to CMS.

• Moderate accounting background with the capability to perform financial reconciliations.

• Proficient in MS Word and Excel.

• Excellent writing skills, including punctuation, grammar, organization, and formatting.

• Ability to substantiate facts and document them appropriately.

• Diplomatic and assertive communication skills.

• Strong attention to detail, along with time management and organizational abilities.

• Capacity to work effectively with staff, management, investors/insurers, and third parties.

• Ability to make moderately impactful decisions within the immediate work unit.

• Ability to recognize urgent matters and escalate them as necessary.

• Ability to manage multiple tasks under pressure and adapt to changing priorities.

🏝️ Benefits

• Comprehensive healthcare plans for you and your family.

• Discretionary 401(k) match of 50% on the first 4% of pay contributed.

• Discounts on fitness, restaurants, retail, and more through the employee portal.

• Customized training programs.

• Employee referral bonuses.

• Educational reimbursement.

• Contributions to the Carrington Charitable Foundation for community support.