Claims Account Manager II

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the primary liaison for customers, brokers, and account executives.

• Address customer inquiries and resolve any issues or complaints.

• Investigate customer grievances and provide prompt resolutions.

• Foster relationships with clients and actively listen to enhance value.

• Collaborate with contacts from the Medical Provider Network.

• Engage in marketing efforts to attract potential business.

• Compile customer care reports and analyze the results.

⛳️ Requirements

• A bachelor's degree is required in Insurance, Business Administration, Economics, or a related field.

• 5-7 years of experience in claims or a related insurance field.

• At least 2 years of experience in customer service.

• Advanced understanding of Workers’ Compensation Claims.

• Exceptional verbal and written communication skills.

• Strong proficiency in Microsoft Office applications (Excel, Word, PowerPoint).

🏝️ Benefits

• Comprehensive benefits package that includes medical, dental, and vision plans.

• 401K retirement plans with company matching contributions.

• Bonus opportunities available for all positions.

• Paid Time Off (PTO).

• Paid holidays throughout the year.

• Support for professional development.