Claim File Services Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer daily assistance to Workers’ Compensation Claim Examiners regarding IMR, QME, and MSA requests.

• Process and annotate medical records in both physical and digital formats.

• Access and manage claim files, legal documents, and insurance records using internal systems.

• Respond promptly to subpoenas and client inquiries, ensuring resolution on the first contact.

• Maintain and update client databases, enter notes, and verify profile information.

• Deliver records through FTP, print, scan, and prepare digital files for online distribution.

• Copy and archive files from CD, DVD, USB, and other storage media.

• Handle medical records in compliance with HIPAA and confidentiality standards.

• Escalate client concerns or feedback on satisfaction to management as needed.

• Undertake additional tasks as required to support the department.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• At least 1 year of administrative experience in an office environment is preferred.

• Demonstrated capability to manage multiple priorities and meet strict deadlines with precision.

• Excellent organizational, verbal, and written communication skills.

• Exceptional attention to detail and follow-through.

• Independent and self-motivated work style paired with strong problem-solving skills.

• Collaborative and flexible, with a client-centric approach.

• General proficiency in technology, including MS Office, Adobe Acrobat, and database systems.

• Reliable attendance and punctuality are essential.

• Ability to effectively present information and address questions from both internal and external customers whose primary language is English.

• Familiarity with subpoenas, depositions, and affidavits is an advantage.

• Experience in multi-functional, multi-location settings is a plus.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) plan with company match.

• Paid time off and paid holidays.

• Company-paid maternity, baby bonding, and military leave.

• Fully equipped home office setup.

• Company-issued laptop.