Claim Associate

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Act as the main contact for all administrative and operational inquiries related to claims.

• Oversee Oxford’s claim mailboxes, ensuring prioritization, management, and distribution of mail.

• Input, assess, and uphold data within the claim management system.

• Create, evaluate, and disseminate written acknowledgements and standard claim correspondence.

• Assist in generating internal and external reports, loss runs, and management summaries.

• Supervise and coordinate communications and documentation from fronting carriers.

• Execute document handling tasks, which include redaction, quality review, document indexing, creation of DocuSign workflows, and secure distribution.

• Provide support to claim handlers and enhance communication with internal teams, external partners, and insured parties.

⛳️ Requirements

• An associate or bachelor's degree is preferred; relevant equivalent experience may be accepted.

• 3 to 6 years of increasing experience in claims administration/support or insurance operations.

• Comprehensive understanding of insurance claim workflows and terminology.

• Proven experience with claim management systems.

• Exceptional written and verbal communication skills.

• Strong organizational and time-management abilities.

• High level of attention to detail, accuracy, and data integrity.

• Proficient in Microsoft Office Suite (Outlook, Word, Excel).

• Strong analytical thinking and problem-solving skills.

• Experience in supporting audits, reporting cycles, or client-facing deliverables is preferred.

🏝️ Benefits

• Medical/Rx

• Dental

• Vision

• Life Insurance

• Disability Insurance

• ESPP

• 401k

• Student Loan Assistance

• Tuition Reimbursement

• Free Mental Health & Enhanced Advocacy Services

• Paid Time Off

• Holidays

• Preferred Partner Discounts