C&I Program Implementation & Quality Lead – Secondment

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Provide consistent and high-quality program delivery for active cohorts in both countries by enhancing instructional practices, coaching routines, and establishing structured learning loops.

• Offer practical support to C&I leads and ICs during active program implementation, addressing instructional quality gaps through problem-solving, structured feedback, and follow-up.

• Maintain a weekly coaching schedule with the Kenya C&I team and another weekly schedule with Ghana.

• Facilitate quarterly L&T Stepbacks for all consolidated programs (target: end of Q2 for both countries), utilizing TORSH data and dashboard insights.

• Conduct end-of-program stepbacks for pilots and TSP-delivered programs upon their conclusion.

• Enhance IC capacity to access, interpret, and utilize updated TORSH reports (revised Q4 2025) for coaching and quality assurance.

• Ensure that data from TORSH cycles, stepbacks, and observations is documented and translated into actionable follow-up tasks by the local C&I team.

• Assist with launch readiness and early implementation of priority programs, including AI pilots and DM v4, across both countries, ensuring stakeholder alignment and thorough documentation throughout.

• Oversee the pipeline of potential programs in both countries and collaborate with the Product Team to facilitate adoption discussions.

• Organize and schedule TTT and CBA upskilling/refresh for DM instructors and C&I team members before each country launch in April.

• Monitor readiness actions, responsible parties, and dependencies; identify risks early (April-May).

• Support alignment with the Product team regarding mid and end-of-program curriculum revisions and focus groups as necessary.

• Coordinate essential meetings and follow-ups during the initial delivery of AI pilots.

• Provide targeted, time-sensitive support for Ghana's key non-BAU initiatives, including TSP model setup, significant experiments, and preparation for program expansion.

• Advise on and assist with the TSP C&I delivery model setup, which includes instructor selection (April), onboarding (May), and structured coaching support during delivery (June–September) across 1 DM and 2 DCS cohorts.

• Aid in the design, implementation, and learning synthesis of the DA Upskilling experiment, ensuring stakeholder alignment and data collection throughout (April–September, launch June 14).

• Maintain alignment, visibility, and documentation across teams and workstreams throughout the secondment.

⛳️ Requirements

• A minimum of 4 hours of overlap with the working hours of Ghana (GMT) and Kenya (EAT/UTC+3).

• Over 5 years of experience in instructor training and professional development, particularly focusing on adult learning.

• Proven experience in program delivery, instructional quality, and coaching.

• Strong skills in stakeholder management and cross-functional coordination.

• Ability to navigate advisory and execution roles in ambiguous settings.

• Excellent systems thinking and capability to operationalize processes.

• Clear and structured communication and documentation skills.

• Experience with TORSH or similar instructional observation systems.

• Familiarity with TSP / partner delivery models.

• Mastery of adult learning principles and experience in designing instructional materials for adult learners (aged 18 and above).

• Exceptional project management skills, with experience managing multiple stakeholders and workflows within tight timelines.

• Outstanding stakeholder management skills, ideally with global actors having diverse needs.

• Proven success in building and managing collaborative relationships.

🏝️ Benefits

• Opportunities for professional development.