Childcare Intake, Tour Booking Representative

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to incoming calls from families interested in childcare centers and early learning programs.

• Act as the initial point of contact, ensuring a warm and professional experience.

• Comprehend family inquiries and assist callers in arranging in-person tours of the center.

• Deliver precise information by utilizing approved scripts and resources.

• Follow up on inquiries from the website, Facebook leads, missed tours, and requests for rescheduling.

• Verify booking details and accurately document appointments.

• Collaborate with childcare centers regarding same-day tour requests, late arrivals, availability, and changes to scheduling.

• Provide updates to school staff and families as necessary.

• Utilize Salesforce or similar CRM systems to retrieve school information and manage bookings.

• Record details of inquiries, outcomes of calls, follow-up activities, and tour appointments.

• Navigate multiple systems while engaging with families.

• Adhere to phone scripts, text templates, and booking protocols.

• Maintain records for reporting purposes, lead tracking, and team performance evaluation.

• Enhance the conversion rate from inquiries to booked tours while ensuring high call quality and professionalism.

• Accept coaching and feedback to refine communication skills and booking outcomes.

⛳️ Requirements

• Exceptional verbal communication skills with a clear and professional telephone demeanor.

• A friendly, positive, and customer-oriented attitude.

• Confidence in engaging with prospective customers and steering conversations towards bookings.

• Strong listening abilities and a keen understanding of customer needs.

• Good organizational skills and meticulous attention to detail.

• Capability to manage calls, appointments, follow-ups, and adapt to changing schedules.

• Comfortable using computers and adept at navigating multiple systems simultaneously.

• Eagerness to learn new software, scripts, and processes.

• Coachable, flexible, and committed to achieving performance goals.

• Dependable and able to work autonomously in a remote setting.

• Previous experience is advantageous but not mandatory; relevant backgrounds may include call center/contact center roles, customer service/support, inbound sales/lead management, appointment scheduling/booking coordination, reservations/scheduling, or front-desk customer service.

• Familiarity with Salesforce, other CRM platforms, or call management systems is a plus.

• Proficiency in Spanish is beneficial but not required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Flexible work environment with remote options.

• Supportive team culture focused on collaboration and success.