Chief of Staff – Operations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as a strategic and operational ally to the General Manager, assisting in prioritization, decision-making, and alignment across the organization.

• Facilitate cross-functional projects from inception to completion, ensuring stakeholders are aligned, accountable, and well-informed.

• Recognize risks, bottlenecks, dependencies, and operational issues, proactively implementing solutions before they affect execution.

• Oversee special projects and high-priority initiatives with minimal supervision.

• Create meeting agendas, documentation, action items, and executive summaries to aid in effective decision-making and follow-up.

• Develop, enhance, and sustain systems, workflows, SOPs, and operational processes that bolster organizational efficiency.

• Monitor commitments, priorities, and key initiatives to ensure momentum, accountability, and consistent execution across teams.

• Assist in strategic communications, documentation, and leadership coordination where clarity and alignment are essential.

⛳️ Requirements

• 5+ years of experience in operations, project management, business operations, Chief of Staff roles, executive support, consulting, or other high-responsibility environments.

• Proven track record of leading through influence, coordinating leaders across teams, navigating ambiguity, and driving alignment, accountability, and execution in dynamic environments.

• Exceptional organizational and operational prioritization abilities with the capacity to manage multiple competing priorities at once.

• Experience in coordinating cross-functional teams and advancing initiatives involving multiple stakeholders.

• Outstanding written and verbal communication skills in English.

• Highly proactive, resourceful, and adept at operating amidst ambiguity.

• Experience in fast-growing startups or high-growth environments where priorities frequently change and structures are continuously evolving.

• Demonstrated capability to influence outcomes without relying on formal authority.

• Comfortable acting as an extension of senior leadership and managing sensitive information with confidentiality.

• Experience in creating operational systems, documentation, processes, SOPs, and workflows.

• Strong proficiency in project management and productivity tools such as Notion or comparable platforms.

🏝️ Benefits

• Collaborate closely with the General Manager as a trusted strategic and operational partner.

• Gain insight into high-level decision-making, company operations, and leadership processes.

• Lead impactful initiatives that directly affect company performance and growth.

• Contribute to shaping and enhancing systems, processes, and organizational effectiveness as the company scales.