Chief of Staff – Chief Client Officer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Chief Client Officer to oversee and propel strategic initiatives within Customer Success, Operations, and Programming.

• Lead the Project Management Office by prioritizing tasks, delegating responsibilities, tracking progress, and driving a portfolio of initiatives toward measurable results.

• Act as the primary cross-functional liaison among Product, Strategic Insights, Commercial, Sales, and Marketing teams.

• Manage expert community growth and engagement alongside the Director of Growth and the CCO.

• Develop and implement a community management playbook aimed at boosting engagement.

• Identify and launch partnerships, paid channels, and other growth initiatives to expand the active community by 3–5 times over two years.

• Set up tracking, measurement, and reporting systems to facilitate decision-making and assess impact.

• Implement AI automations across workflows and promote their adoption to achieve measurable results.

• Independently spearhead initiatives utilizing leading AI tools from analysis and prototyping to workflow automation.

⛳️ Requirements

• 6–7+ years of experience, including top-tier management consulting such as MBB or a role focused on operations or growth that drives strategic and business impact.

• Capability to balance strategic planning, operational execution, and hands-on implementation.

• Proven experience in leading multiple concurrent, cross-functional initiatives to achieve measurable outcomes.

• Daily proficiency and fluency with AI tools, including Claude.

• Background or strong interest in community engagement, partnerships, or paid growth channels.

• Data-driven decision-making skills and a commitment to rigorous impact measurement.

• Excellent communication skills with stakeholders ranging from associates to C-suite executives across various functions.

• A collaborative approach to problem-solving.

• Bachelor’s degree in a relevant field, such as business, engineering, or social sciences.

• MBA is preferred but not mandatory.

• Authorization to work in the United States.

🏝️ Benefits

• Competitive base salary.

• Annual performance bonus.

• Employee equity plan.

• Flexible hybrid (NYC) or remote work options.

• Opportunities for career growth and leadership development.

• Comprehensive medical, dental, and vision insurance.

• 401k matching with immediate vesting.

• Paid holidays.

• Parental leave.

• Unlimited paid time off (PTO).

• A diverse, collaborative, and innovative workplace culture.

• A variety of virtual and in-person team activities.

• Annual company retreat held offsite.