Chief of Staff, AI

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Collaborate with the Managing Director of AI and the executive team to convert priorities into structured plans, resource allocations, and measurable results.

• Spearhead Human Agency's AI transformation framework, encompassing offerings, scalable frameworks, and industry best practices.

• Create AI-driven processes and automated systems utilizing LLMs, automation tools, and knowledge assistants.

• Convert AI capabilities into business cases, use cases, implementation roadmaps, executive briefings, and decision memos.

• Oversee the complete delivery of various client AI projects from initial discovery to launch and ongoing adoption.

• Drive AI adoption initiatives across the company and clients, focusing on stakeholder alignment, training, governance, and performance measurement.

• Facilitate solution development involving data connectivity, tool selection, integrations, prompt engineering, and rollout strategies.

• Create change management strategies and collaborate with client leadership to schedule rollouts and demonstrate return on investment.

• Develop evaluation, quality assurance, safety, governance, monitoring, and continuous improvement systems.

• Conduct client check-ins, executive presentations, demonstrations, decision logs, release notes, and enablement materials.

• Design and enhance the operational framework for AI initiatives across intake, prioritization, delivery, quality assurance, launch, and measurement.

• Manage staffing, subcontractors, budgets, scopes, vendors, dashboards, meeting schedules, and delivery risks.

• Provide updates to the Managing Director of AI and stakeholders.

• Contribute to AI thought leadership by documenting best practices, creating case studies, and sharing insights.

⛳️ Requirements

• 5–7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct responsibility for client-facing delivery.

• Proven track record of successfully leading multi-stakeholder projects and organizational change initiatives from start to finish, including scope, timelines, budgets, risk, and change management.

• Practical experience in implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems.

• Strong grasp of AI capabilities and limitations, reliability, and responsible risk management practices.

• Demonstrated ability to design scalable and repeatable processes and systems that extend beyond individual projects.

• Familiarity with no/low-code automation platforms, knowledge bases, and contemporary AI tools.

• High proficiency in Google Workspace, Asana/Notion, Slack, and modern web and content management tools.

• Experience in crafting polished executive documents and presentations.

• Ability to articulate complex technical concepts into clear business value for non-technical stakeholders.

• Bachelor's degree or equivalent experience.

• Commitment to ethical practices and responsible AI, including transparency, human oversight, privacy, and bias mitigation.

• Willingness to travel regularly (20–40%).

• An advanced degree in business, technology, or a related field is advantageous.

• Experience in leading organization-wide technology rollouts, management consulting, responsible AI, or AI/ML product development is a plus.

🏝️ Benefits

• Performance-based bonuses.

• Potential for equity participation.

• Autonomy to lead initiatives.

• Resources available to ensure success.

• Opportunities for professional growth.

• Defined pathways to increased leadership responsibilities.

• Regular travel for client engagements, organizational rollouts, and events (20–40%).