This is a fully remote position, open to applicants anywhere in the world.

• Evaluate actual chatbot interactions, pinpoint understanding gaps, and refine dialogue structures.

• Play a role in enhancing the knowledge repository.

• Collaborate with product, technology, and customer support teams.

• Organize and classify user feedback to facilitate ongoing chatbot enhancements.

• Generate performance reports for the chatbot.

• Manage and refresh the generative chatbot's knowledge base.

• Utilize generative AI for content curation, rewriting, and standardization.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline.

• Experience in analyzing chatbot dialogues or digital customer service interactions.

• Proven ability to create written content with an emphasis on clarity and effective communication.

• Familiarity with digital tools for information and content organization.

• Experience with low-code platforms like IBM Watson Assistant or equivalent.

• Background in UX writing or conversational design.

• Professional experience utilizing generative AI.

• Proficiency in structuring technical content (e.g., JSON or knowledge databases).

• Experience in analyzing support or user experience metrics.

• Background in academic or digital educational settings.

• Health insurance.

• Meal or food allowance (VA or VR).

• Day off on your birthday.

• Paternity leave.

• Childcare allowance.

• Home office allowance.

Chatbot Analyst

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