Chat Support Representative – Temp-to-Hire

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage incoming customer chats, texts, and emails—providing assistance with order details, tracking, updates, cancellations, and comprehensive information about our products and website.

• Address and resolve customer inquiries related to orders, ensuring that all information provided is accurate and current.

• Utilize various software and systems to access customer accounts, document case notes, process orders, and securely manage payment information.

• Act as an ambassador for the Journeys brand by personalizing each interaction and fostering customer loyalty.

• Adhere to attendance requirements and meet key performance indicators (KPIs) to uphold a high standard of service.

• Safeguard customer data and ensure privacy by complying with all company policies and procedures.

• Perform additional duties as necessary to support overall business operations.

⛳️ Requirements

• Prior customer service or retail experience is preferred but not mandatory.

• Excellent verbal and written communication skills, including proficiency in English grammar and syntax.

• Ability to engage with customers and respond effectively to their needs.

• Comfortable in a fast-paced, ever-changing environment while achieving performance goals.

• Quick learner with the capacity to assess issues and provide clear and accurate solutions.

• Professional demeanor in managing and de-escalating conflicts.

• Availability to work 40 hours per week, scheduled in 8-hour shifts.

🏝️ Benefits

• Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance.

• Weekly Pay: Receive payment every Friday.

• Paid Training: Start with two weeks of fully paid training designed to set you up for success.

• Supportive Team Environment: Join a collaborative and inclusive team that values your contributions.

• Career Opportunity: This is a contracted role for 90 days, with the potential for permanent, onsite employment based on performance and business needs.