Chat & Community Support Specialist

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Manage live chat inquiries on the NoGigiddy platform, ensuring responses are provided within the established SLA targets.

• Oversee and engage with user posts in community environments, including Discord, Facebook Group, and social media comments.

• Address common concerns such as offer inquiries, account problems, and navigation assistance.

• Forward complex or sensitive matters to the appropriate team, accompanied by comprehensive documentation.

• Assist in enhancing the help center knowledge base.

• Identify trends in user issues or feedback and communicate them to the product and content teams.

• Ensure a consistent tone and quality across all support interactions.

⛳️ Requirements

• No formal degree necessary.

• Quick and accurate typing skills are essential, as live chat interactions occur rapidly.

• Strong written communication abilities, demonstrating clarity and empathy.

• Capability to manage multiple conversations at once while maintaining quality.

• Patience with frustrated users; you focus on de-escalation rather than matching negative energy.

• Familiarity with support or chat tools (such as Intercom, Zendesk, Crisp, or similar) is advantageous.

🏝️ Benefits

• Fully remote work environment.

• Flexible scheduling throughout support hours.

• Paid training on the platform and support tools.

• Access to the entire NoGigiddy earning opportunity network.