Chat & Community Support Specialist

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Manage live chat inquiries on the NoGigiddy platform, ensuring responses are within SLA targets

• Oversee and engage with user posts across community platforms including Discord, Facebook Group, and social media comments

• Address common issues such as questions about offers, account problems, and navigation assistance

• Elevate complex or sensitive matters to the appropriate team, providing complete documentation

• Assist in developing the help center knowledge base

• Identify trends in user issues or feedback and communicate them to the product and content teams

• Ensure a consistent tone and quality across all support interactions

⛳️ Requirements

• No formal degree necessary

• Quick and accurate typing skills—live chat interactions require speed

• Strong written communication skills—must be clear and empathetic

• Capable of managing multiple conversations at once without sacrificing quality

• Patient with frustrated users—focus on de-escalation rather than matching their energy

• Familiarity with support or chat tools (such as Intercom, Zendesk, Crisp, or similar) is advantageous

🏝️ Benefits

• Completely remote work environment

• Flexible scheduling options within support hours

• Paid training on the platform and support tools

• Access to the entire NoGigiddy earning opportunity network