Charitable Giving Support Associate

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Greet callers participating in nonprofit fundraising initiatives.

• Determine if callers are interested in donating, pledging, or seeking assistance.

• Provide a clear explanation of the established contribution processes.

• Accurately record donor contact information.

• Support authorized donation transactions.

• Verify details prior to submitting requests.

• Respond to common inquiries utilizing resources provided by the campaign.

• Document any caller issues that require further assistance.

• Adhere to relevant privacy and quality standards.

⛳️ Requirements

• High school diploma or GED.

• At least six months of remote customer service experience or a minimum of one year of onsite customer service experience.

• Excellent verbal communication skills.

• Strong active listening abilities.

• Proficient data entry skills.

• Basic computer skills.

• Capability to navigate multiple systems while communicating.

• Reliable and professional work habits.

• A quiet, dedicated workspace at home.

• Windows 11 computer.

• At least 8GB of RAM; 16GB is preferred.

• USB noise-canceling headset.

• Wired high-speed internet connection.

• Direct Ethernet connection.

• A tranquil and distraction-free working environment.

• Required certification must be obtained prior to servicing.

• Eligibility may vary based on experience, location, equipment, background criteria, and certification results.

• MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not permitted.

🏝️ Benefits

• Independent contractors can choose from available service intervals.

• Campaigns may offer service intervals during the day, evening, and night.

• Opportunity for remote work.

• Contractors have the flexibility to manage their own schedules and commitments.