Chargeback Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee a small guided caseload of customer disputes

• Provide timely updates and effective communication to merchants

• Collect evidence and submit responses utilizing established checklists and workflows

• Comply with card network regulations

• Submit dispute responses punctually to enhance success rates

• Inform merchants about both favorable and unfavorable dispute outcomes

• Manage the collection and return of disputed funds

• Maintain precise financial records

• Assist in proactive monitoring of chargeback volumes and identifying fraud trends under senior supervision

• Report to the Payments Risk Manager based in the US

⛳️ Requirements

• Entry-level role

• Outstanding organizational skills with the ability to prioritize multiple disputes

• Excellent attention to detail

• Professional written and verbal communication abilities

• Skill in de-escalating upset merchants and simplifying complex topics

• Analytical skills to investigate information and develop effective solutions

• Willingness to learn Visa, Mastercard, Discover, and Amex regulations and industry best practices

• Familiarity with Salesforce, including case creation and management

• Successful completion of a background check

• Legally authorized to work in Mexico

• Proficient in English for professional communication

🏝️ Benefits

• Fully remote work arrangement

• Employment through Deel, encompassing payroll and benefits administration

• Equal opportunity and inclusive workplace

• Disability or special-needs accommodations available

• No obligation to purchase software or equipment during the hiring process