Chargeback Operations Intern

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Examine disputed credit card, debit card, and ACH transactions, taking appropriate actions to resolve disputes within the specified timeframes.

• Collaborate across departments with fraud and disputes teams to determine the next steps on a case-by-case basis.

• Analyze transactions using internal guidelines and review methods to identify patterns or trends.

• Gain an understanding of systems and tools, investigating account patterns through data analytics.

• Partner with analysts, operations specialists, data scientists, and engineers to enhance loss prevention strategies, processes, and tools.

• Acquire and maintain knowledge of fraud prevention techniques and technologies.

• Meet or exceed SLAs for the timely resolution of outstanding cases to minimize potential losses.

• Professionally and efficiently manage escalations from both internal and external stakeholders.

• Provide recommendations to management for process improvement and scalability.

⛳️ Requirements

• Proven experience in data analysis and making significant decisions in a dynamic, sometimes ambiguous setting.

• Strong attention to detail and capability to multitask effectively.

• Exceptional problem-solving and analytical abilities.

• Strong business acumen and communication skills.

• Capacity to self-initiate and work with minimal supervision after training.

• Required experience working with Claude or similar large language model tools.

• Comfortable utilizing AI to boost productivity, research, and communication efforts.

• Availability to work full-time from Monday to Friday, 9:00 am–5:30 pm Central Time.

🏝️ Benefits

• Paid internship