Scheduling Operations Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Facilitate the scheduling of relief veterinarians across various hospitals and markets utilizing the Vetcher scheduling platform.

• Evaluate and oversee pending shift requests and their approvals.

• Track open shifts and pinpoint potential coverage risks on the horizon.

• Collaborate with Practice Managers and Regional Directors regarding essential staffing requirements and coverage strategies.

• Handle cancellations, modifications to schedules, and the need for backfills.

• Provide support for urgent and last-minute coverage while balancing availability, hospital requirements, and expenses.

• Coordinate with authorized relief staffing agencies when extra coverage is necessary.

• Keep precise schedules, veterinarian profiles, scheduling information, and shift records updated in Vetcher.

• Assist with hospital openings, market expansions, and evolving staffing requirements.

• Act as the primary scheduling contact for relief veterinarians.

• Communicate opportunities for shifts, approvals, cancellations, schedule adjustments, and platform updates.

• Foster relationships with relief veterinarians and spearhead re-engagement initiatives.

• Aid newly onboarded veterinarians with their initial shift placements.

• Collaborate with Talent Acquisition to recognize recruiting needs.

• Escalate concerns from veterinarians, operational feedback, and recurring scheduling challenges.

• Work alongside Practice Managers, Regional Directors, Talent Acquisition, and Operations on staffing priorities.

• Assist hospital teams with Vetcher processes and best practices.

• Provide platform support, basic troubleshooting, and issue coordination.

• Support scheduling processes, standard operating procedures, training, and educational initiatives.

• Monitor scheduling metrics, staffing trends, engagement levels, coverage risks, rates, and labor costs.

• Deliver updates on high-priority and challenging markets to staff.

• Create data-driven strategies to enhance scheduling performance.

• Recognize scheduling challenges, address discrepancies, and escalate high-risk staffing issues.

• Manage a variety of markets, priorities, and urgent staffing needs.

⛳️ Requirements

• Bachelor’s degree or an equivalent mix of education and relevant experience.

• Exceptional organizational, prioritization, and time-management capabilities.

• Outstanding written and verbal communication skills.

• Strong customer service focus and relationship-building expertise.

• Capacity to manage multiple markets, schedules, and competing priorities at once.

• Robust problem-solving skills and the ability to make decisions in a dynamic environment.

• Detail-oriented with a commitment to accuracy.

• Proficient in working with scheduling platforms, reporting tools, and technology.

• Ability to interpret scheduling data and spot trends or areas requiring attention.

• Ability to collaborate effectively across Talent Acquisition, Operations, Accounts Payable, IT, and hospital leadership teams.

• Comfortable handling challenging or time-sensitive discussions with professionalism.

• Ability to adjust to changing staffing requirements and evolving processes.

• Previous experience in scheduling, staffing, recruiting, workforce management, veterinary medicine, healthcare, or a related field is preferred.

• Experience in supporting a multi-location organization is advantageous.

🏝️ Benefits

• Health Care Plan with Medical, Dental, and Vision options.

• 401(k) matching.

• Generous paid time off (PTO).

• Six (6) weeks of paid Parental Leave.

• One (1) annual Work/Life Balance Day off.

• Short-term and long-term disability options.

• Supplemental insurance options.

• Discounted veterinary care.

• Hands-on and e-learning opportunities.

• Professional development and career advancement opportunities.

• Quarterly performance-based bonuses.