Field Operations Coordinator

This is a fully remote position, open to applicants in Ohio, +3 more states.

📋 Description

• Oversee daily scheduling, dispatching, and routing for field technicians to enhance route efficiency, project timelines, and SLA obligations.

• Act as the main point of contact for technicians regarding schedule modifications, on-site delays, emergency dispatches, and logistical assistance.

• Collaborate with project managers and operations leadership to assign field resources based on skill sets, certifications, and project priorities.

• Supervise and manage the complete lifecycle of service and work order tickets from initiation to completion within the ticketing system.

• Evaluate technician notes, parts usage, and labor hours for accuracy and completeness prior to ticket closure.

• Monitor outstanding, delayed, or escalated tickets and proactively address bottlenecks.

• Communicate with clients about technician arrival times, service updates, and follow-up needs.

• Work with procurement and warehouse teams to confirm required materials, parts, and equipment before technician dispatch.

• Coordinate with engineering, project management, and billing teams to ensure smooth transitions and precise job costing.

• Produce weekly and monthly reports on technician utilization, ticket resolution times, and schedule adherence.

• Identify workflow bottlenecks and propose process enhancements.

• Assist in upholding standard operating procedures for dispatch and field service workflows.

⛳️ Requirements

• Associate or Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related discipline (or equivalent practical experience).

• Minimum of 2 years of experience in operations coordination, service dispatch, field service coordination, or technical scheduling.

• Demonstrated experience using ticketing systems, Field Service Management (FSM) software, or CRM platforms (e.g., Salesforce, ServiceNow, ConnectWise, Jira).

• Familiarity with physical security, low-voltage, life safety, or telecommunications field operations is highly preferred.

• Strong organizational, multitasking, and problem-solving abilities in a dynamic environment.

• Exceptional written and verbal communication skills, emphasizing cross-functional collaboration and customer service.

• Proficiency in the Microsoft Office Suite (particularly Excel and Outlook) and Google Workspace.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company matching contributions.

• Opportunities for professional growth and development.

• Flexible work hours and a supportive work environment.