Luxury Travel Operations Coordinator

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Oversee and respond to client and supplier emails regarding ongoing trips

• Organize airport transfers, hotel transfers, and various transportation options

• Dispatch VIP, pre-arrival, and preference emails to hotels prior to client visits

• Relay client preferences, including room specifications, bedding types, ages of children, celebrations, dietary requirements, arrival schedules, and housekeeping requests

• Verify hotel amenities, partner benefits, credits, upgrades, and inclusions in bookings

• Follow up with hotels and suppliers to ensure requests are confirmed

• Monitor outstanding requests, confirmations, deadlines, payments, cancellation policies, and other trip-related details

• Assist with requests for restaurants, spas, activities, and concierge services

• Examine confirmations and supplier communications for accuracy and identify discrepancies

• Compile and organize trip information and confirmations for client access

• Keep precise records of client preferences and trip details in internal systems

• Oversee ongoing trips and pinpoint any missing information or unresolved logistics

• Elevate significant client issues, pricing decisions, itinerary modifications, or matters needing advisor discretion

• Provide support to the advisor with additional travel operations and administrative tasks

⛳️ Requirements

• Outstanding attention to detail

• Excellent written English skills, including strong grammar, spelling, and professional communication

• Strong organizational abilities with the capacity to manage multiple trips and requests simultaneously

• Proactive approach and capability to follow up independently to resolve outstanding requests

• Good judgment on what can be managed independently versus what needs to be escalated

• Proficient in professional communication with luxury hotels, concierges, destination management companies, transportation providers, and other travel partners

• Capable of adhering to established processes while being adaptable to changes in travel plans

• Reliable and consistent in managing details across weekends, holidays, and various time zones

• Discreet in handling confidential client information, particularly for high-profile or high-net-worth travelers

• Ability to work autonomously in a remote setting

• Experience in luxury travel, hospitality, hotels, executive support, concierge services, or high-end customer service is highly preferred

• Familiarity with luxury hotel brands and the expectations of five-star travelers is advantageous

• Valuable experience in coordinating travel logistics, transportation, reservations, or complex schedules

🏝️ Benefits

• 100% REMOTE

• $50 birthday bonus

• $200 testimonial bonus

• NO TRACKER. NO PROBLEM

• Potential for growth into a full-time position