Chargeback Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Review, validate, and reconcile chargeback files and reports from various payment processors.

• Conduct research and analysis on credit card chargebacks to investigate instances of criminal or buyer fraud.

• Evaluate and process merchant reimbursement requests in accordance with coverage policies.

• Assess liability on chargeback cases, identify instances of friendly fraud, and dispute cases to recover funds.

• Apply Terms of Service and merchant-specific eligibility criteria to ensure accurate claims processing.

• Collect evidence from internal and external data sources.

• Assist with onboarding by reviewing merchant policies and account configurations.

• Perform evaluations of merchant accounts for compliance with policies.

• Communicate effectively with customers, banks, processors, and both internal and external stakeholders.

• Identify and report issues that may impact the department.

• Complete quality assurance and administrative tasks following skill enhancement.

• Collaborate with Customer Success, Product, and Finance teams.

⛳️ Requirements

• Fluent in both Portuguese and English.

• At least 2 years of experience in chargeback analysis, fraud prevention, or payment operations within the North America, EMEA, or LatAm payments market.

• Experience with payment processors in North America, EMEA, or LatAm.

• Familiarity with card network regulations (Visa, Mastercard, American Express, and Discover) applicable to both merchants and consumers.

• Strong problem-solving, change management, and analytical abilities.

• High level of computer proficiency across various systems.

• Advanced proficiency in G-Suite and excellent research skills.

• Willingness to adapt to a continuously evolving, customer-centric environment while adhering to Signifyd’s Security and Privacy policies.

• Ability to maintain confidentiality and exercise discretion with sensitive information.

• Advanced Excel skills, including pivot tables, XLOOKUP/VLOOKUP, INDEX/MATCH, conditional logic, data cleansing, and the ability to create or maintain macros.

• Exceptional attention to detail.

• Capability to collaborate effectively within a team as well as work independently.

🏝️ Benefits

• Inclusive interview experience.

• Reasonable accommodations provided throughout the hiring process.

• Opportunities for growth, learning, and leadership.