Chargeback Analyst

This is a fully remote position, open to applicants in Romania, +3 more countries.

📋 Description

• Accurately investigate and resolve chargeback disputes within specified timeframes.

• Adhere to the regulations and procedures set by Visa and Mastercard.

• Examine reported chargebacks and return transactions thoroughly.

• Conduct bank validations, IP searches, phone verifications, and external checks.

• Make well-supported fraud decisions and implement sanctions or account restrictions as necessary.

• Prepare documentation to defend against disputes effectively.

• Participate in monthly reconciliations involving chargebacks, updates, and bank accounts.

• Monitor dispute rates and analyze account trends for insights.

• Generate detailed, actionable reports for review.

• Collaborate with various teams to identify fraud trends, share best practices, and minimize chargebacks.

⛳️ Requirements

• Demonstrated experience in chargeback or dispute processing, with practical knowledge of the entire dispute lifecycle.

• Comprehensive understanding of Visa and Mastercard regulations, rules, and procedures.

• Experience with USA and/or European gaming accounts is considered a plus.

• Exceptional attention to detail is essential.

• Capability to handle competing priorities without direct supervision.

• A proactive and problem-solving mindset is crucial.

• Strong written and verbal communication skills in English are required.

• Flexibility to work shifts, including weekends, as indicated in the application form.

🏝️ Benefits

• Fully remote work opportunities.

• Chance to take ownership of a specific area and make an impact from the start.

• Fast-paced and accountable team environment.

• Opportunities for cross-functional collaboration.

• An inclusive workplace that welcomes diverse backgrounds and non-traditional career paths.