Channel Programs Operation Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Design and enhance operational processes that empower PADs and partners to achieve customer lifecycle outcomes (onboarding, adoption, expansion, renewals) for the VCF platform and its add-ons.

• Convert VCF platform adoption objectives into structured workflows, tools, and KPIs that facilitate PAD execution.

• Equip partners with the necessary tools, processes, and guidance to ensure successful VCF deployment, expansion, and ongoing utilization.

• Monitor and provide insights into partner-driven customer outcomes, including VCF adoption, add-on attachment rates, usage, and retention metrics.

• Operationalize partner programs that align with VCF platform adoption and expansion, supporting PAD-driven partner strategies.

• Collaborate closely with the incentives/program lead to implement rebates, activity-based incentives, and adoption initiatives.

• Oversee the complete incentive operations cycle, including tracking, validation, accruals, and payout execution, ensuring precision and audit compliance.

• Maintain alignment with Finance regarding forecasting, accruals, and payout governance.

• Promote the simplification and automation of incentive structures and claims processes.

• Construct and sustain executive dashboards and KPI reports to provide PADs with transparent insights into partner performance and VCF lifecycle metrics.

• Develop and implement PAD scorecards to ensure uniform measurement of partner performance and accountability.

• Provide insights that assist PADs in identifying risks, prioritizing actions, and enhancing partner performance.

• Standardize reporting across various systems (CRM, partner platforms, BI tools).

• Utilize AI and automation to boost PAD efficiency, including forecasting, adoption insights, anomaly detection, and workflow automation.

• Execute AI-driven initiatives such as predicting VCF adoption and renewal risks, identifying expansion and add-on opportunities, and improving incentive targeting and effectiveness.

• Drive automation efforts to minimize manual workload while increasing speed and accuracy.

• Manage and improve partner and operational platforms (partner portals, incentive systems, certification, and performance tools) to support PAD execution and lifecycle visibility.

• Ensure data integrity and consistency across CRM, finance, certification, and partner systems.

• Collaborate with Sales, Customer Success, Marketing, Finance, Legal, and IT to align on VCF adoption objectives and program execution.

• Oversee third-party vendors that support channel programs, ensuring their performance and compliance.

⛳️ Requirements

• 12+ years of experience in Channel Operations, Partner Operations, or Sales Operations.

• Strong understanding of partner-led customer lifecycle models (reseller and services).

• Experience in supporting field sales or partner-facing roles (e.g., PADs, account teams) with data, tools, and operational processes.

• Familiarity with partner programs, incentives, rebates, and payout operations.

• Strong analytical skills with experience in building dashboards and KPI frameworks (e.g., Tableau, Power BI).

• Experience utilizing AI, automation, or advanced analytics in an operational setting.

• Proven project, process, and change management skills.

• Bachelor’s degree is required.

🏝️ Benefits

• Medical, dental, and vision plans.

• 401(K) participation with company matching.

• Employee Stock Purchase Program (ESPP).

• Employee Assistance Program (EAP).

• Company-paid holidays.

• Paid sick leave and vacation time.

• Paid Family Leave and other types of leave of absence.