Channel Partnerships Delivery Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the complete lifecycle of an integration from start to finish, which includes identifying use cases, constructing a business case, assessing potential partners, negotiating terms, launching and managing rollout, enabling internal and external teams, and introducing the integration to the market.

• Manage projects for the delivery of technical integration solutions, from defining requirements to assisting with customer betas and general availability.

• Collaborate with ServiceTitan Product and customers to explore opportunities for differentiating integration solutions and enhancing adoption.

• Partner with ServiceTitan R&D and Technical Writers to empower internal teams and educate customers and partner-facing teams on new features and functionalities.

• Gain a comprehensive understanding of customer requirements, identify shortcomings in core product features, and determine the appropriate integrations and supporting enhancements.

• Work with leaders across ServiceTitan’s Product, Sales, Success, and Support departments to comprehend and shape ServiceTitan’s product roadmap and guide our partnership and integration strategy.

• Assist in scaling the team and our partner programs by incorporating automation into both internal (e.g., tracking performance metrics, collecting rebates, etc.) and external (e.g., discovering new partners, onboarding, etc.) processes.

• Collaborate with ServiceTitan R&D and the App Marketplace Team to streamline the processes for activating customers onto an integration and onboarding partners into the channel partner ecosystem.

• Partner with ServiceTitan R&D to create a partner-facing portal that contains all necessary assets for a partner to establish integrations with supply chain (e.g., OEM, supplier, distributor) and accounting partners (e.g., ERPs, System Integrators, iPaaS).

⛳️ Requirements

• 8+ years of relevant professional experience.

• Bachelor's Degree; MBA or equivalent experience is preferred.

• Proficient in sourcing, designing, negotiating, and implementing new partnerships.

• Foundational knowledge of integrations and their interactions through APIs.

• Experience in creating and presenting a business case to persuade senior stakeholders, including generating financial support, data-driven insights, and a compelling narrative.

• Ability to work independently, meet tight deadlines, and excel in a fast-paced environment with changing priorities.

• Proven excellence in cross-functional verbal and written communication, with the capability to simplify and explain complex issues to stakeholders at all levels.

• Strong organizational skills with a demonstrated ability to multitask and manage multiple priorities effectively.

• Comfortable in assimilating an unstructured array of ideas and formulating a strategic vision for execution.

• High levels of motivation, initiative, and a positive outlook.

• Familiarity with Accounting or ERP applications (e.g., QuickBooks, NetSuite, SAP products, IntAcct, etc.), their functionalities, and workflows is preferred.

• Knowledge of Trades Industries is preferred.

🏝️ Benefits

• Flexible time off with numerous learning and development opportunities to advance your career.

• A thorough onboarding program.

• Leadership training available for Titans at all levels.

• Outstanding work is recognized through Bonusly, peer-nominated awards, and more.

• Company-paid medical, dental, and vision coverage (with 100% employer-paid options and 90% coverage for dependents), FSA and HSA options, a 401k match, and telehealth services including memberships to One Medical.

• Parental leave and support.

• Up to $20k in reimbursement for fertility services (i.e., IUI and IVF), surrogacy, and adoption.

• On-demand maternity support through Maven Maternity.

• Complimentary breast milk shipping through Maven Milk.

• Pet insurance.

• Legal advisory services.

• Financial planning resources.