Channel Account Manager

📋 Description

• Accountable for the creation, development, and management of a joint business plan with designated strategic partner(s).

• Identify key initiatives and targeted sellers involved.

• Formulate marketing and technological strategies to bolster initiatives in the field.

• Assist in and oversee the execution of field plan activities.

• Deliver monthly key performance indicator (KPI) reports to strategic partners and channel stakeholders.

• Evaluate business plan engagement levels, sales funnels, and sales concerning targeted sellers for each joint initiative during quarterly business reviews (QBRs).

• Continuously seek opportunities for enhancing the business plan, implement changes as necessary, and monitor performance, repeating as needed.

• Conduct quarterly business reviews (QBR) with assigned strategic partner(s).

• Assess overall sales and revenue performance against strategic partner target(s).

• Review current business plan initiatives, targeted sellers, activities, and performance metrics (for both sellers and channel managers).

• Add value by proactively suggesting ideas to enhance performance, drive profitable revenue, and simplify business operations (contests, reporting/visibility, solutions, process modifications, etc.).

• Identify, communicate, and collaboratively develop plans to address sales and revenue trends with strategic partner(s) as needed.

• Breakdown of sales/revenue includes examples such as: seller participation, product, contract term, new logo attainment, and large deal quantity.

• Formulate national/regional market coverage strategies and initiatives.

• Propel recruitment initiatives where necessary for underdeveloped markets.

• Create onboarding programs and strategies.

• Work with strategic sellers alongside the channel manager on the general onboarding process.

• Collaborate with marketing to develop and distribute a welcome package that includes items such as a personal letter, giveaways, and strategic product materials.

⛳️ Requirements

• A disciplined and proven customer-centric sales process.

• Demonstrated channel sales experience with a history of outstanding achievement.

• Familiarity with a complex sales environment, managing large, high-visibility, and demanding customer accounts.

• The right attitude – self-motivated, committed, responsive, proactive, and results-driven.

• The right aptitude – an innovator and problem-solver who can anticipate and navigate through challenges and obstacles.

• The right abilities – possesses domain knowledge, a strong track record of success, customer-focused, and collaborative.

🏝️ Benefits

• Base salary ranging from $130,000 to $140,000, plus performance-based bonuses or commissions (depending on the role), a comprehensive Total Rewards package, and equity participation to share in the success you help create.

• 401(k) offering both Traditional and Roth options to support your long-term financial objectives.

• Flexible Spending Accounts (Health Care & Dependent Care) designed to maximize tax savings.

• Exceptional medical coverage, with ReversingLabs covering nearly 90% of premiums across all coverage tiers, significantly lowering out-of-pocket expenses.

• Health Reimbursement Arrangement (HRA) that reimburses your medical deductible, adding an extra layer of financial protection and peace of mind.

• 100% employer-paid dental, vision, disability, and life insurance.

• Optional benefits including life insurance, hospital indemnity, and accident coverage for additional flexibility and protection.

• Pet insurance available, as family can take many forms.

• Complimentary Calm app membership to promote mindfulness, focus, and improved sleep.

• Flexible PTO, allowing you to take the time necessary to recharge and attend to your most important priorities.

• Quarterly Wellness Weekends, offering company-wide 3-day breaks throughout the year to truly rest and rejuvenate.

• Remote work stipend to help cover internet and cell phone expenses.

• Volunteer Time Allowance, providing 8 paid hours annually to support a 501(c)(3) organization of your choice.

• Opportunities for continuous learning and development with full access to Udemy Business.

• Clear pathways for advancement, internal mobility, and ongoing career development.

• A collaborative, innovative, and remote-first work environment where your contributions have a meaningful impact.