Change & Release Coordinator – Federal Health IT

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Monitor scheduled technological modifications and release initiatives, ensuring visibility into implementation timelines, dependencies, potential scheduling conflicts, and impacts on affected users.

• Evaluate the operational and user-facing consequences of proposed changes, identifying impacted stakeholders and coordinating necessary preparation activities.

• Organize and document stakeholder readiness assessments prior to planned releases, communicating any outstanding preparation requirements and unresolved dependencies to the relevant teams.

• Collaborate with training and communications teams to synchronize learning resources, supporting knowledge materials, and user-facing information with the planned release timelines.

• Manage release-related communications and work alongside clinical informatics teams to facilitate required clinical validation processes ahead of relevant changes.

• Keep precise records of change and release coordination, documenting readiness activities, status updates, and outstanding follow-up items.

• Supply pertinent change and release coordination information for post-release incident reviews, enhancing operational visibility and fostering continuous improvement in release readiness.

⛳️ Requirements

• A minimum of 3 years of professional experience in organizational change or release coordination within an ITIL-based framework.

• ITIL 4 Foundation certification is required.

• Must be eligible for a Tier 3 investigation in accordance with relevant federal personnel-vetting standards.

• Prosci experience or certification is preferred.

• Experience with the ServiceNow Change Management module is preferred.

• Previous experience supporting electronic health record (EHR) releases is preferred.

🏝️ Benefits

• Opportunities for professional development and company-supported certification.

• 401(k) retirement plan with a 100% company match on contributions up to 6%.

• Comprehensive medical, dental, vision, life, and disability insurance.

• Paid time off and recognized company holidays.

• Provision of home-office equipment and support for remote work.

• Reimbursement for fitness and wellness activities.

• Weekly pay and participation in company team events.