Change Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate the organizational impact and readiness of designated initiatives, determining appropriate change management strategies.

• Analyze adoption risks, stakeholder concerns, and implementation hurdles; propose solutions or adjustments as needed.

• Create and uphold change management plans, communication timelines, and stakeholder engagement activities.

• Track change adoption, gather feedback, monitor deliverables, and report on progress.

• Oversee and coordinate assigned projects, including planning, scheduling, documentation, risk management, and stakeholder communication.

• Work collaboratively with project sponsors, business stakeholders, technical teams, project managers, business analysts, IT personnel, department leaders, and Help Desk staff.

• Generate announcements, newsletters, FAQs, and other communication materials related to system and process changes.

• Design end-user training resources, job aids, quick reference guides, and instructional documentation.

• Conduct instructor-led training sessions both in-person and virtually using Microsoft Teams or similar platforms.

• Organize training schedules, maintain attendance records, and assess training effectiveness.

• Create and keep up-to-date knowledge base articles and Help Desk documentation.

• Record software demonstrations, process walkthroughs, and instructional videos.

• Publish training content and instructional videos through the organization's YouTube channel and other knowledge repositories.

• Ensure documentation remains current following system updates or process modifications.

• Participate in project meetings and contribute to the ongoing enhancement of change and project management practices, processes, and templates.

⛳️ Requirements

• Two to four years of experience in supporting organizational change, training, communications, project coordination, or a similar field.

• Experience in supporting IT implementations or business process enhancements is preferred.

• Background in creating instructional content or facilitating training is highly desirable.

• Experience in coordinating or supporting projects is preferred.

• Understanding of organizational change management principles; familiarity with Prosci is a plus.

• Knowledge of fundamental project management principles and practices.

• Exceptional written and verbal communication skills.

• Strong presentation and facilitation skills.

• Capability to develop engaging documentation and training materials.

• Experience in recording instructional videos and producing digital learning content.

• Proficiency in Microsoft 365 applications, including Teams, SharePoint, PowerPoint, Word, Forms, and Excel.

• Experience utilizing YouTube to publish instructional videos.

• Familiarity with Camtasia, ScreenPal, or similar screen-recording software.

• Experience with knowledge management or Help Desk platforms such as ServiceNow, Freshservice, Jira Service Management, or Zendesk is preferred.

• Strong organizational, planning, and project coordination capabilities.

• Ability to handle multiple priorities in a fast-paced environment.

• Excellent interpersonal and customer service skills.

• Bachelor's degree in Business, Communications, Information Technology, Education, Organizational Development, or a related field is preferred.

• Change Management certification or a willingness to pursue certification.

• Experience with Learning Management Systems (LMS).

• Familiarity with Agile and Waterfall methodologies.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Flexible work arrangements and work-life balance support.

• Engaging and inclusive work environment.