Change Management Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide clients through change management processes for every MSP implementation.

• Analyze user experiences, involve stakeholders, define program branding, and validate adoption strategies.

• Develop, co-create, and present training strategies and materials tailored for clients, suppliers, and internal audiences.

• Partner with clients to establish training strategies, adoption objectives, and delivery methods.

• Organize scheduling, logistics, and technical readiness for training sessions.

• Oversee the communications strategy and its execution throughout active implementations.

• Create and maintain comprehensive communications timelines that align with project milestones.

• Customize communication methods and tones for different audiences.

• Design and implement stakeholder engagement strategies, identifying champions, potential resistance, and adoption risks.

• Assist with go-live readiness alongside Change Managers, Implementation Project Managers, and Program Teams.

• Define client adoption strategies and execution plans.

• Lead discussions with clients regarding program branding, visual identity, and messaging.

• Create initiatives to enhance user adoption, such as office hours, champion networks, and targeted outreach.

• Facilitate feedback loops with stakeholders and enhance materials and existing programs.

• Take part in weekly Implementation workstream meetings.

• Maintain a reusable library featuring change management templates, branding frameworks, communication assets, and playbooks.

• Ensure all materials are consistent with brand, compliance, and enterprise messaging standards.

• Manage content delivery and version control across SharePoint, MS Teams, VMS portals, and email.

⛳️ Requirements

• Minimum of 3 years of experience in change management, training or instructional delivery, user experience/adoption strategy, or internal communications, preferably within HR/Procurement transformation, staffing, or MSP/VMS contexts.

• Proficiency in stakeholder mapping, journey/UX mapping, change impact assessments, and designing adoption or engagement campaigns.

• Strong command of MS PowerPoint, Word, SharePoint, and Teams, with the capability to produce visually appealing, easy-to-follow materials.

• Excellent leadership, stakeholder facilitation, branding/messaging, and client relationship skills, with the ability to influence and establish credibility with clients, suppliers, and internal teams.

• Capacity to manage multiple priorities across overlapping implementation timelines.

• Familiarity with Monday.com or similar project management tools is advantageous.

• Must be legally authorized to work in the United States.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional growth and development.

• Collaborative and innovative work environment.