Certified Pharmacy Technician – Engagement

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Handle a high volume of incoming calls from existing patients and address their inquiries.

• Gather outstanding patient balances when payments are due.

• Deliver an outstanding customer service experience in a confidential, phone-based pharmacy setting.

• Act as an intermediary between clinical pharmacists and medical professionals on behalf of patients.

• Collaborate with technicians, pharmacists, and specialists to ensure top-notch patient care.

• Keep patient records with a focus on accuracy and confidentiality.

• Provide additional support during peak call volumes.

• Assist patients with their inquiries over the phone.

• Uphold AnewHealth’s Core Values in all communications and interactions.

• Perform additional tasks as assigned.

• Commit to approximately 40 hours per week and be available beyond regular business hours as required.

• Travel may be necessary for organizational or departmental events, team meetings, trade shows, conferences, and client interactions.

⛳️ Requirements

• A high school diploma or GED is required.

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) is mandatory, along with maintaining a current certificate.

• A pharmacy technician registration must be upheld with the State Board of Pharmacy.

• Candidates must be at least 18 years old.

• Previous experience in a pharmacy environment is essential.

• Must be comfortable working in a completely remote and/or phone-based setting.

• Ability to work autonomously is required.

• Proficient in using computer equipment, technology, and various software applications.

• Excellent customer service skills when engaging with doctors’ offices, pharmacists, and patients via phone.

• Comprehensive knowledge of pharmacy and medications.

• Familiarity with procedures for processing prescriptions, clarifications, and transfers.

• Strong written and verbal communication abilities.

• Effective prioritization and organizational skills are necessary.

• A high level of confidentiality must be maintained.

• Capability to think critically and document relevant details in compliance with state and federal regulations.

• Applicants must be eligible to work in the United States.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Flexible spending options.

• Company-provided life insurance.

• Short-term disability coverage.

• Optional benefits.

• 401(k) plan.

• Paid Time Off.

• Paid holidays.

• Remote work options available.