Certified Pharmacy Technician – Call Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Delivering an outstanding customer service experience daily in a telephone-based setting.

• Managing a significant volume of incoming calls from existing patients and serving as an ExactCare expert to address their inquiries.

• Making outbound calls to patients to create, update, or maintain their medication profiles.

• Effectively assisting patients with their questions over the phone.

• Navigating through current case queues to resolve patient care issues.

• Acting as a liaison between clinical pharmacists and other medical professionals on behalf of patients.

• Conducting claim adjudication and auditing responsibilities such as prior authorizations, billing, and eligibility checks.

• Collecting payments on patient balances when amounts are due.

• Keeping patient records with meticulous attention to detail and confidentiality.

• Utilizing comprehensive drug knowledge to efficiently handle prescription authorizations, clarifications, or transfers.

• Accurately retrieving all prescription information and verifying it through calls to doctors.

• Entering a large volume of data; processing prescription information with speed and precision.

• Making welcome calls to newly onboarded patients and establishing a trusted point of contact.

• Collaborating with technicians and pharmacists to ensure successful onboarding of new patients to ExactCare.

• Operating effectively in a high-volume, fast-paced environment to support ExactCare’s nationwide patient community.

• Exemplifying AnewHealth’s Core Values in all communications and interactions.

⛳️ Requirements

• High school diploma or GED.

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA).

• Must maintain pharmacy technician registration with the State Board of Pharmacy.

• Must be at least 18 years old.

• Previous experience in a pharmacy setting.

• Comfortable working in a phone-based environment.

• Ability to work independently.

• Self-motivated and goal-oriented.

• Exceptional customer service skills; addressing the needs of doctors' offices, pharmacists, and patients over the phone.

• In-depth drug knowledge.

• Understanding of pharmacy billing processes.

• Familiarity with appropriate procedures for processing prescriptions, clarifications, and transfers.

• Proficient in using computer equipment, technology, and navigating multiple software programs.

• Strong prioritization and organizational abilities.

• Maintain a high degree of confidentiality.

• Passion for helping people and enhancing their lives.

• Ability to overcome objections.

• Critical thinking skills and capability to document relevant details.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Flexible spending accounts.

• Company-paid life insurance.

• Short-term disability benefits.

• Voluntary benefits options.

• 401(k) retirement plan.

• Paid Time Off.

• Paid holidays.