Call Center Representative

This is a fully remote position, open to applicants in Florida, +11 more states.

📋 Description

• Manage all incoming and outgoing calls for prospective disability clients.

• Execute general office clerical tasks (such as consistently checking emails and chat communications).

• Utilize a script to ask questions verbatim, ensuring the verification of eligibility for potential clients.

• Maintain client confidentiality at all times.

• Exhibit comfort in handling repetitive, back-to-back calls throughout the workday.

• Show flexibility in adjusting work hours according to the needs of the company.

• Carry out other related responsibilities as assigned.

⛳️ Requirements

• A minimum of a high school diploma or G.E.D.

• Two years of prior experience in a high-volume call center.

• At least two years of experience with auto dialer software.

• Prior experience reading verbatim from a script in a metrics-driven environment is highly preferred.

• Exceptional reading, writing, and verbal communication skills, including active listening.

• Must successfully pass a background check and typing test with a minimum typing speed of 35 WPM.

• Bilingual proficiency in English and Spanish is an advantage.

🏝️ Benefits

• Health, dental, and vision insurance.

• Company-paid life insurance and disability insurance.

• 401(k) plan with employer matching.

• Generous paid time off package after 90 days of employment.

• Ten company-paid holidays.