Certified Medical Assistant, Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive and address prescription refill requests via phone, email, fax, and Telephone Encounter.

• Confirm the legitimacy and correctness of prescription refill requests in accordance with regulatory standards.

• Accurately prepare and dispense prescription refills efficiently, following organizational procedures.

• Deliver outstanding customer service to both internal and external stakeholders.

• Gather and assess data, monitor key performance indicators, present insights to departmental leadership, and identify trends.

• Comply with designated schedules and quality metrics while upholding productivity and efficiency.

• Offer administrative assistance to clinical staff and managers for special projects, studies, and reports related to medication refill initiatives.

• Work collaboratively with interdisciplinary teams to enhance workflow efficiency and improve patient care outcomes.

• Engage in communication with bilingual patients, physicians, and pharmacists regarding prescription refills.

⛳️ Requirements

• A minimum of a High School Diploma or GED.

• At least three years of experience in a retail pharmacy setting.

• Comprehensive knowledge of Medicare Part D, especially regarding pharmacy record review, claims, billing, and reimbursement regulations.

• Familiarity with HIPAA Privacy and Security Rules and CMS security standards.

• Understanding of Medicare Part B and Part D coverage guidelines and payment methodologies.

• Proficient bilingual language skills—able to read, write, and converse in both Spanish and English.

• Basic computer and typing skills.

• Proficient in Microsoft Office, internet usage, and email communication.

• A current, unrestricted professional license is required.

• Medical Assistants must possess certification from the American Association of Medical Assistants or be a Registered Medical Assistant with the American Medical Technologists.

• Capability to read, analyze, and interpret company software, guidelines, health references, professional journals, technical procedures, or governmental regulations.

• Ability to effectively present information and address inquiries.

• General writing proficiency with the ability to produce error-free work.

• Competence in calculating figures and amounts, applying basic algebra concepts.

• Skill in addressing and resolving problems using sound judgment.

🏝️ Benefits

• Health, dental, and vision insurance.

• A 401(k) plan with company matching.

• Paid time off (PTO) and holidays.

• Flexible spending accounts (FSAs).

• Employee wellness programs.

• Opportunities for career development.

• Remote position allowing work from home.