Certified Diabetes Patient Educator – Virtual

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Educate patients on specific diabetes treatments and available resources to assist them in starting and managing their diabetes and the medications prescribed.

• Engage in one-on-one interactions with enrolled patients via telephone, video conferencing, email, and SMS.

• Adhere strictly to program guidelines.

• Encourage patient persistence and adherence to treatment plans.

• Provide educational support to patients without offering medical advice or clinical services.

• Available to work Monday through Friday from 11:00 AM to 8:00 PM ET, with flexibility in scheduling based on business requirements.

⛳️ Requirements

• Must operate from a designated workspace in their primary residence.

• Experience in direct patient engagement and support focused on persistence and compliance.

• Proven skills in time management, planning, prioritization, multitasking, and meeting deadlines.

• Demonstrated ability to deliver effective presentations.

• Exceptional interpersonal communication skills, both written and verbal, in virtual formats.

• Capable of working independently in a dynamic work environment.

• Ability to cultivate relationships with customers and cross-functional teams.

• Proficient in MS Office applications (Teams, Word, Excel, PowerPoint, SharePoint).

• High level of accuracy in documentation.

• Strong listening and problem-solving abilities.

• Bachelor's degree and/or BSN required.

• A minimum of 3 years as a Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES).

• Comprehensive knowledge and application of diabetes care principles, practices, and standards in direct patient interactions.

• Preferred qualifications include being a Registered Nurse, Registered Dietitian, Physician Assistant, Nurse Practitioner, Pharmacist, or possessing other relevant healthcare certifications.

• Experience in a contact center utilizing a telephony platform is strongly preferred.

• Experience with Motivational Interviewing is preferred.

• Bilingual proficiency in Spanish and English is preferred.

• Must possess authorization to work in the US without requiring visa sponsorship.

🏝️ Benefits

• Potential for incentive plans, bonuses, and/or additional compensation.

• Health and welfare benefits.

• Dedicated workspace in primary home residence or virtual remote work arrangement.