Centralized Leasing Specialist – Property Management Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist with prospect communications through phone, email, chat, and SMS.

• Evaluate leads, address inquiries, and maintain CRM records.

• Provide timely and professional communication to customers.

• Organize and schedule both onsite and virtual tours.

• Dispatch tour confirmations, reminders, and follow-up messages.

• Reconnect with no-shows, cancellations, waitlisted prospects, and those who have completed tours.

• Collaborate with onsite teams to ensure a smooth leasing experience.

• Send application materials and help with necessary documentation.

• Review applications for completeness, authenticity, and eligibility criteria.

• Complete RFTA packets and submit documentation for voucher holders.

• Generate, distribute, review, and follow up on leases and associated documents.

• Set up fees, update ledgers, and assist with payment collection tasks.

• Organize move-in scheduling and manage required documentation.

• Communicate next steps to approved applicants and aid in resident onboarding.

• Maintain precise records across leasing and property management systems.

• Monitor reporting needs and system updates.

• Assist with compliance, eligibility reviews, and fraud detection initiatives.

• Identify opportunities for enhancing workflows and leasing efficiency.

⛳️ Requirements

• High school diploma or equivalent is required.

• 2–4 years of experience in leasing, customer service, sales, or operations is preferred.

• Experience in multifamily housing is strongly preferred.

• Familiarity with property management systems, leasing platforms, and AI-supported tools is preferred.

• Experience managing customer interactions through various communication channels.

• Background in supporting administrative, documentation, or compliance-driven processes is preferred.

• Expertise in prospect engagement and customer service.

• Experience in leasing support and lead qualification.

• Skills in tour scheduling and coordination.

• Proficiency in application review and documentation management.

• Support in lease preparation and execution.

• Coordination of move-in processes.

• Proficiency with CRM platforms.

• Knowledge of property management systems.

• Utilization of AI-supported platforms.

• Strong attention to detail.

• Accuracy in compliance and processes.

• Awareness of fraud detection practices.

• Excellent written and verbal communication skills.

• Strong time management, prioritization, and organizational abilities.

🏝️ Benefits

• Training, coaching, and mentoring opportunities.

• Competitive compensation packages.

• 401(k) matching contributions.

• Paid time off.

• Paid holidays and sick days.

• Optional paid time off for volunteering activities.

• Medical, dental, and vision insurance.

• Flexible spending accounts.

• Life insurance coverage.

• Comprehensive benefit packages focused on quality care and affordability.

• Opportunities for professional development and career advancement.

• Flexible remote work arrangements.