Central Station Operator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Address incoming alarm events related to life safety, property, and environmental signals.

• Respond to incoming calls promptly.

• Record actions in operational software.

• Request assistance from public safety agencies as needed.

• Make outbound calls to designated account contact lists.

• Manage customer accounts in the role of a Central Station Operator.

• Fulfill shift responsibilities as directed by the CS Supervisor/Assistant Supervisor.

• Deliver outstanding customer service while ensuring precise and efficient response and documentation.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Entry-level position; prior experience is not required.

• Experience in customer service is preferred.

• Capable of reading and interpreting documents, procedural manuals, operating and maintenance instructions, and safety regulations.

• Proficient in accurately understanding, spelling, and typing words and numbers.

• Able to perform addition and subtraction with two-digit numbers, as well as multiplication and division by 10s and 100s.

• Capable of applying common sense understanding to execute written, oral, diagrammatic, map, resolution code, or scheduled instructions.

• Able to navigate problems involving multiple concrete variables in standardized scenarios.

• Active listening skills with empathy, including the ability to create a calming effect and gather necessary information during stressful situations.

• Efficiently and accurately input account data.

• Manage multiple tasks with strong attention to detail.

• Meet all internal and external customer deadlines.

• Ability to obtain and maintain state licenses required for accessing customer accounts.

• Capable of working from home without distractions.

• Must be able to operate with Vector-provided equipment.

🏝️ Benefits

• Competitive compensation package.

• Medical, dental, and vision insurance coverage.

• HSA/FSA programs available.

• Company-funded life and AD&D insurance.

• Short- and long-term disability insurance at no cost to you.

• Voluntary benefit options.

• 401(k) retirement savings plan available after just 60 days of employment.

• Enjoy 7 Company Holidays, plus 2 Floating Holidays of your choice.

• Paid Time Off (PTO) offered.

• Tuition reimbursement program.

• Access to the Employee Assistance Program (EAP).

• Vector-provided equipment to facilitate remote work.

• Opportunities for professional growth and advancement.