Central Operations Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Engage in a designated operations function and carry out daily tasks specific to that function.

• Deliver outstanding customer service.

• Assist branches by reviewing and documenting various essential functions.

• Provide training to bank staff.

• Address inquiries regarding complex procedures, applications, and access.

• Support specific areas of retail operations and manage function-specific systems.

• Administer user access for relevant applications specific to functions.

• Contribute to Disaster Recovery/Business Continuity testing and participate in real event tactical team activities.

• Engage in significant bank-wide problem-solving initiatives.

• Analyze user feedback and suggest improvements to support processes.

• Evaluate documented solutions and analyze trends to prevent recurring issues.

• Identify and implement enhancements to processes.

• Assist with the annual JHA SilverLake release, including updates, defect review, testing, training documentation, and support.

• Update BannerNet to facilitate problem resolution.

• Adhere to policies, procedures, security requirements, and government regulations.

⛳️ Requirements

• A high school diploma is required; a combination of education and experience may be considered.

• 0 to 2 years of clerical, banking, and/or client service experience with exposure to retail banking or operations is required.

• Strong customer service, analytical, and problem-solving abilities.

• Demonstrated organizational skills and attention to detail.

• Capability to manage multiple projects concurrently and meet critical deadlines.

• Ability to prioritize and execute tasks effectively in a high-pressure setting.

• Proficient written and verbal communication skills.

• Capacity to work independently with minimal supervision.

• Proven experience in troubleshooting methodologies and issue resolution techniques.

• Proficient in advanced features of Microsoft Office and able to quickly adapt to new technologies.

• Familiarity with federal and state laws and regulations pertaining to deposit accounts and bank operations.

🏝️ Benefits

• Incentive and commission compensation may be available for qualifying roles.

• Comprehensive employee benefits package, including medical, dental, vision, long-term disability, short-term disability, and life insurance.

• Paid vacation time.

• Sick leave.

• Personal days.

• Paid time for volunteer activities.

• 11 company-paid holidays.

• 401k plan with up to 4% matching and immediate vesting.

• Tuition reimbursement of up to $5,250 annually (subject to minimum service requirements).