CCM PreSales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical liaison throughout the sales process and provide guidance to prospects on the use of Cincom products during evaluations.

• Support the creation of proposals, responses to RFPs, and relevant technical documentation.

• Design, implement, and oversee evaluations and Proof-of-Concepts (POCs).

• Demonstrate the economic benefits of Cincom products and services.

• Assist in sales negotiations by understanding client needs, technical specifications, and current infrastructure.

• Establish and nurture technical relationships with customer stakeholders, serving as a trusted advisor.

• Manage inquiries via phone, email, and web forms; assess interest and document outcomes in Cincom’s CRM system.

• Collaborate with sales, marketing, product management, professional services, development, and support teams.

• Deliver technical presentations and product demonstrations through video conferencing or in-person.

• Engage in trade shows, conferences, webinars, seminars, and customer events to promote solutions and generate leads.

• Develop and maintain product-focused video content and marketing materials.

• Stay informed about Cincom products, competitors, industry trends, and software development methodologies.

• Gather customer requirements and communicate feedback and market trends to product management and engineering.

• Take part in sales reviews, opportunity discussions, forecasting, pipeline assessments, and strategic planning.

• Ensure that customer interactions adhere to company policies, commercial governance, and strategic objectives.

⛳️ Requirements

• A minimum of 2 years of implementation experience with a product in the Customer Communications Management (CCM) sector.

• Experience in financial services, banking, insurance, healthcare, or public sector markets.

• At least 2 years of experience in sales engineering, technical pre-sales, product management, or a comparable role within the software industry.

• Exceptional communication and presentation abilities.

• Capability to articulate complex technical concepts to both technical and non-technical audiences.

• Strong understanding of document management practices, relevant software products, and software implementation methodologies.

• Familiarity with modern software architectures such as SaaS and microservices, along with associated technologies.

• Demonstrated proficiency in conducting effective product demonstrations and POCs.

• Proven history of supporting successful sales cycles and meeting sales objectives.

• Willingness to travel as necessary for customer meetings and industry events.

• A collaborative team-player mindset and a readiness to share knowledge and inspire others.

🏝️ Benefits

• Comprehensive health insurance plans.

• Competitive salary with performance-based bonuses.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements to promote work-life balance.

• Engaging company culture focused on teamwork and innovation.