Catastrophe Field Large Loss Property Adjuster

This is a fully remote position, open to applicants in Alaska, +3 more states.

📋 Description

• Manage claims at sites affected by fire, water, weather, theft, or other unforeseen incidents, and also remotely from home.

• Perform thorough property inspections and create estimates that reflect the extent of the damage.

• Resolve substantial homeowner claims that involve intricate structural losses.

• Leverage advanced video technology to collaborate with onsite vendors and assess virtual damage.

• Review policy documents, ascertain coverage, and clarify estimates and policy decisions to clients.

• Engage empathetically with clients throughout the claims process.

• Negotiate claim settlements based on business-unit methodologies.

• Utilize data and analytics to guide decision-making.

• Investigate and address complex customer communications, concerns, conflicts, and issues.

• Maintain claim files with comprehensive notes, evaluations, and decision-making processes.

• Examine, review, establish, and validate intricate coverage and policy details.

• Manage complex contents inventories, pricing analyses, mitigation bills, and claims reports.

• Handle and occasionally negotiate complex claims involving Public Adjusters.

• Act as a team lead or member on various projects.

• Reinspect complex damage estimates and provide coaching for quality evaluation.

• Serve as a resource to leadership on complicated claims, coverage, and high-severity issues.

• Conduct internal investigations of complex mortgagee claims.

• Analyze customer satisfaction results and suggest, design, and implement action plans.

• Oversee, research, and resolve complex customer communications, concerns, conflicts, and issues.

⛳️ Requirements

• Minimum of 5 years of experience in property adjusting.

• Background in construction or trades.

• Proficient understanding of all regional construction types and associated repair methodologies.

• Advanced knowledge of regional construction types and related repair methodologies.

• Strong written and verbal communication skills.

• Skills in Active Listening, Critical Thinking, Time Management, and the ability to work independently.

• Proficiency in Xactimate.

• Availability to work a 10/4 schedule, from 7 AM to 7 PM.

• Willingness to travel 70% or more.

• Capability to work independently, as part of a team, face-to-face, and virtually.

• Ability to engage and participate on camera during online meetings and training sessions.

• Reliable internet connection with a minimum download speed of 50 MB and upload speed of 5 MB.

• A dedicated, private workspace at home that is free from distractions, with appropriate desk and seating.

• Must undergo a background investigation.

• The office/area may require obtaining an adjuster and/or appraiser license within 60 days of hire.

• This position is not available to residents of California, Alaska, Hawaii, Puerto Rico, or Washington.

🏝️ Benefits

• A $1,000 Licensing Sign-On Bonus may be available for candidates possessing applicable active licenses.

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement for employees eligible to work from home.

• Flexibility to work from home.

• Allstate offers a range of auto, home, life, and retirement products.

• Opportunity to explore innovative ideas and contribute to meaningful initiatives.