This is a fully remote position, open to applicants in Canada.

📋 Description

• Support reimbursement processes to ensure timely, precise, and uniform handling of coverage-related inquiries within customer operations and patient support workflows.

• Organize documentation related to benefits, case updates, follow-up tasks, and communications for reimbursement support to facilitate case advancement.

• Address routine reimbursement challenges, documentation deficiencies, and workflow anomalies to minimize delays and enhance access-related outcomes.

• Keep precise records of cases, reimbursement documentation, and system updates to aid operational transparency, reporting readiness, and workflow management.

• Track reimbursement patterns, recurrent issues, and escalation signals to foster proactive problem-solving and service continuity.

• Collaborate with both internal and external partners to synchronize communications, clarify reimbursement criteria, and assist in case resolution.

• Participate in process enhancements, workflow modifications, and operational readiness initiatives that reinforce scalable reimbursement support services.

⛳️ Requirements

• High School Diploma/GED or equivalent experience is mandatory.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related domain is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.