This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate reimbursement processes to ensure timely, precise, and consistent management of coverage-related requests across customer operations and patient support workflows.

• Organize benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to enhance case progression.

• Address routine reimbursement challenges, documentation gaps, and workflow exceptions to minimize delays and support access-related outcomes.

• Keep accurate case records, reimbursement documentation, and system updates to promote operational visibility, reporting readiness, and workflow management.

• Track reimbursement trends, recurring problems, and escalation indicators to aid proactive issue resolution and ensure service continuity.

• Collaborate with internal and external stakeholders to synchronize communications, clarify reimbursement requirements, and facilitate case resolution.

• Contribute to process enhancements, workflow updates, and operational readiness initiatives that bolster scalable and future-focused reimbursement support services.

⛳️ Requirements

• A High School Diploma/GED or equivalent experience is required.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.