Case Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the main point of contact for families and RBTs during active services.

• Organize and address scheduling changes, call-outs, cancellations, and various daily operational challenges.

• Proactively engage with parents, caregivers, and staff to ensure timely resolution of concerns.

• Collaborate with BCBAs, Recruiting, Scheduling, Billing, and Authorizations teams to ensure seamless case management.

• Order materials for clients and oversee expenditures within designated client budgets.

• Acquire a thorough understanding of CentralReach and offer initial support for system-related inquiries and troubleshooting.

• Elevate system issues as needed and follow up to ensure resolution.

• Monitor ongoing cases to identify risks to client or staff retention and implement proactive measures.

• Keep precise case documentation and ensure that all case information is current.

• Foster strong relationships with families and staff while providing outstanding customer service throughout the client's ABA experience.

⛳️ Requirements

• Prior experience in ABA, healthcare, case management, client services, care coordination, or a similar field.

• Strong communication and interpersonal skills, capable of handling sensitive situations with professionalism.

• Excellent problem-solving skills and the ability to resolve conflicts effectively.

• Highly organized with a keen attention to detail and the ability to juggle multiple priorities.

• Ability to work autonomously and take ownership of assigned cases.

• Experience delivering exceptional customer service in a dynamic environment.

🏝️ Benefits

• Comfortable working U.S. hours

• Remote work from home