Case Manager Assistant – Personal Injury

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Monitor daily priorities, follow up on tasks, and assist Case Managers with pending action items related to assigned pre-litigation cases.

• Keep clients who speak both English and Spanish updated on case developments, medical appointments, and treatment status.

• Organize medical appointments, referrals, MRIs, injections, and other recommended treatments.

• Follow up on attendance for appointments and highlight any missed visits or treatment lapses.

• Request medical records, billing statements, treatment updates, and any outstanding documentation from healthcare providers.

• Perform policy searches, verify coverage, and communicate with insurance adjusters.

• Ensure accurate case histories, notes, well-organized documentation, and current task updates are maintained in the cloud-based case management system.

• Track pending tasks and unanswered queries, and escalate potential delays to the designated Case Manager.

• Provide organized medical records, bills, insurance documentation, and supporting materials to the demand preparation team.

• Facilitate case transitions between Case Managers, attorneys, medical records staff, and demand preparation personnel.

⛳️ Requirements

• 1-3 years or more of direct experience in U.S. personal injury case management is required; specific personal injury experience is essential.

• Prior experience in supporting California personal injury cases is necessary.

• Bilingual proficiency in English and Spanish, with excellent written and verbal communication skills, along with an empathetic and professional demeanor towards injured clients.

• Solid understanding of personal injury workflows, medical treatment coordination, and insurance claims, including effective communication with clients, medical providers, and insurance representatives.

• Proficiency in utilizing legal case management software to maintain precise case notes, documents, and follow-up tasks.

• Strong organizational skills and ability to follow through; adept at prioritizing multiple cases, resolving routine administrative challenges, and working remotely with minimal supervision.

• Pre-litigation experience assisting Case Managers handling large caseloads is preferred.

• Knowledge of California-specific personal injury concepts, including Proposition 213, is preferred.

• Experience in retrieving medical records, requesting billing documentation, and assisting in demand preparation is preferred.

• Understanding of bodily injury claims, insurance coverage verification, and policy limits is preferred.

• Familiarity with cloud-based case management systems and paperless law firm operations is preferred.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work environment.

• Supportive team culture.