Case Manager Assistant, Personal Injury

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Monitor daily priorities, complete follow-ups, and assist Case Managers with ongoing action items related to pre-litigation cases.

• Relay case updates, medical appointments, and treatment progress to clients in both English and Spanish.

• Organize medical appointments, referrals, MRIs, injections, and other prescribed treatments.

• Follow up on attendance for appointments and identify any missed visits or treatment gaps.

• Obtain medical records, billing statements, treatment updates, and any necessary documentation from providers.

• Perform policy searches, verify coverage, and follow up with insurance adjusters.

• Keep precise notes, maintain organized documentation, and ensure current task updates within the firm's cloud-based case management system.

• Track outstanding tasks and unanswered requests, escalating potential delays to the designated Case Manager.

• Supply demand preparation teams with well-organized medical records, bills, insurance documentation, and supporting case materials.

• Facilitate case transitions among Case Managers, attorneys, medical records staff, and demand preparation teams.

⛳️ Requirements

• 1-3 years or more of direct experience in U.S. personal injury case management; direct personal injury experience is essential.

• Prior experience in supporting California personal injury cases.

• Bilingual in English and Spanish, possessing strong written and verbal communication skills, along with a compassionate and professional demeanor towards injured clients.

• Comprehensive understanding of personal injury workflows, medical treatment coordination, and insurance claims processes.

• Experience in communicating effectively with clients, medical providers, and insurance representatives.

• Proficient in using legal case management software to maintain accurate case notes, documents, and follow-up tasks.

• Excellent organizational skills and follow-through; capable of prioritizing multiple cases, resolving routine administrative challenges, and working remotely with minimal supervision.

• Pre-litigation experience in assisting Case Managers with substantial caseloads (preferred).

• Knowledge of California-specific personal injury concepts, including Proposition 213 (preferred).

• Experience in retrieving medical records, requesting billing documentation, and aiding in demand preparation (preferred).

• Understanding of bodily injury claims, insurance coverage verification, and policy limits (preferred).

• Familiarity with cloud-based case management systems and paperless law firm operations (preferred).

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Flexible work schedule and remote work options.