Case Manager Assistant – Personal Injury

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Ensure the progress of assigned pre-litigation cases by monitoring daily priorities, completing follow-ups, and assisting Case Managers with outstanding action items.

• Keep both English- and Spanish-speaking clients updated on case developments, medical appointments, and treatment progress.

• Coordinate medical appointments, referrals, MRIs, injections, and other recommended treatments under the guidance of the assigned Case Manager.

• Follow up on appointment attendance and highlight any missed visits or treatment gaps.

• Request medical records, billing statements, treatment updates, and any outstanding documentation from healthcare providers.

• Facilitate insurance-related follow-ups through policy searches, coverage verification, and communication with insurance adjusters.

• Keep precise notes, organized documentation, and current task updates in the firm's cloud-based case management system.

• Monitor pending tasks and unanswered requests, escalating issues to the assigned Case Manager as needed.

• Provide the demand preparation team with well-organized medical records, bills, insurance documentation, and supporting materials for cases.

• Coordinate the handoff of cases among Case Managers, attorneys, medical records staff, and demand preparation teams.

⛳️ Requirements

• 1-3 years or more of direct U.S. personal injury case management experience; prior personal injury experience is essential.

• Previous experience in supporting California personal injury cases.

• Bilingual in English and Spanish, with strong written and verbal communication skills and a compassionate, professional demeanor towards injured clients.

• Familiarity with personal injury workflows, medical treatment coordination, and insurance claims processes.

• Experience in communicating effectively with clients, medical providers, and insurance representatives.

• Proficiency in utilizing legal case management software to keep accurate case notes, documents, and follow-up tasks.

• Strong organizational skills and follow-through; ability to manage multiple cases, resolve routine administrative issues, and work independently with minimal supervision.

• Nice to have: pre-litigation experience assisting Case Managers with substantial caseloads.

• Nice to have: knowledge of California-specific personal injury concepts, including Proposition 213.

• Nice to have: experience in obtaining medical records, requesting billing documentation, and assisting in demand preparation.

• Nice to have: understanding of bodily injury claims, insurance coverage verification, and policy limits.

• Nice to have: familiarity with cloud-based case management systems and paperless law firm operations.

🏝️ Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off.

• Opportunities for professional development and growth within the organization.

• Supportive work environment that values teamwork and collaboration.