Case Management Specialist – Healthcare

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Maintain precise case files, service plans, and records while adhering to strict confidentiality and compliance standards.

• Schedule and coordinate appointments, referrals, service authorizations, annual reviews, and follow-up activities.

• Serve as a liaison among clients, families, providers, and community organizations.

• Develop, monitor, and update individualized service plans, ensuring deadlines, renewals, and progress are tracked.

• Ensure that services and documentation comply with state and agency regulations.

• Oversee compliance with state and agency-specific regulations regarding service delivery and documentation standards.

• Collaborate with healthcare providers, therapists, and service coordinators to promote person-centered care.

• Prepare reports detailing client progress, service utilization, and outcomes.

• Assist in resolving care concerns and eliminating barriers to accessing services.

• Provide interpretation and translation support for Spanish-speaking clients and their families.

• Offer feedback to enhance workflows, service delivery processes, and overall client satisfaction.

⛳️ Requirements

• A minimum of 2 years of experience in case management, care coordination, or a related role within healthcare or human services.

• Experience working with clients based in the U.S.

• Familiarity with scheduling, documentation, and reporting in a healthcare or social services environment.

• Proficient in case management software, EHR systems, or Microsoft Office applications.

• Strong organizational skills, attention to detail, and a client-centered approach.

• Capability to manage sensitive information with confidentiality and professionalism.

• Comfortable working independently as well as collaboratively in a fast-paced team environment.

• Fluency in Spanish and English, both written and verbal, is a plus.

🏝️ Benefits

• Fully remote, work-from-home arrangement.

• Paid Time Off (PTO).

• Six paid U.S. public holidays.

• Structured training and ongoing support provided.

• A respectful, collaborative, and people-oriented team environment.